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CEO's Blog
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Converting Irate Callers Into Admirers
[2009-01-02]
80% callers to a Call Center are irate. The other 20% call to seek information and can be considered not-irate. The challenge here is to convert the 80% irate callers into admirers (repeat buyers, loyal-happy customer) who will admire yo.... Continue Reading |
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The Inbound Call Center For The Art of Living
[2009-01-14]
Well the quintessential call center is our good old' inbound call center -
where customers literally call in to "say" (read shout) about what's wrong with
their products.
All inbound call center executives will tell you that most of their clients who
call in are not goi....
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To Outsource Or Not To Outsource Is The Big Question
[2009-02-01]
Well, if you have crossed this "Hamletion dilemma" and have decided
to go straight ahead to outsourcing then India is your destination (I hope I
don't sound like an over enthusiastic travel agent, selling his holiday
destination to you!)
Well, over the years India ha....
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Taking A Call On Call Centre Outsourcing
[2009-02-01]
There is no clear-cut rule as to when a company should ideally outsource
their inbound calls. But there are no doubts that it has a lot of benefits in
terms of money and time resource saving. If you are more economically inclined
than politically, then go right ahead and read this!
See....
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Inbound Call Center A Lifesaver
[2009-02-01]
Inbound call centers are actual lifesavers, if you don't believe me then go
on and read this.
Imagine a scenario…Your business is on the big road to success and the phone
just will not stop ringing. You are too busy to answer it and the rest of the
employees too have their hands full....
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Offshore Call Center Saves Your Money And Time
[2009-02-01]
Offshore call center refers to the practice of hiring an external partner or
subcontractor who handles all your business processing like bills, customer
services and customer leads etc. and takes inbound calls on behalf of your
company. The main difference between outsourcing and offshore c....
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What All Can You Outsource To India
[2009-02-01]
If you are having a problem handling your growing business' demands and
decide to take up offshore outsourcing, then the next logical question would be
if that particular business process can be actually outsourced?
Are you unsure about which jobs can be outsourced and which can't?....
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The Satyam Effect On The Offshore Outsourcing Industry
[2009-02-01]
The offshore outsourcing boom began in 1990's with U.S and U.K firms hiring
offshore companies enlisted as "Cobol" programmers in India to combat the scare
of the Y2K (with the change in the codification etc.). That was the epoch-making
beginning of the IT offshore outsourcing dre....
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The O In Obama And Outsourcing
[2009-02-01]
History was created on 20th January 2009 as Barrack Obama took oath as the
44th President of the United States of America. The first Afro-American
President took office on the same day as the birthday of Martin Luther King Jr,
the civil right activist who championed the cause of equality be....
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Email Support Outsourcing To India
[2009-02-01]
Most companies now realize the importance of
Email support services as these
have become an integral part of every business. Email support services help the
customers to be in touch with you. It allows businesses to get a real feedback
from the....
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Slumdog Millionaire And Call Centers In India
[2009-02-01]
The movie "Slumdog Millionaire" has really taken the world by storm. From
winning 10 Oscar nominations for the Best Picture and the Best Director (the
highest for any movie based and filmed in India) to getting other international
prizes like the Golden Globe award; to becoming th....
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Customer Retention And Call Center Outsourcing
[2009-02-01]
Well what does customer retention have to do with call center outsourcing?
Lots! Customer retention happens with good customer relations and great customer
relations happen when the quality of your customer service improves.
So in short, good customer relations mean customer retent....
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Recession Job Cuts And The Call Centers
[2009-02-01]
Almost 2.7 million people around the world have been rendered unemployed by
the longest lasting economic crunch in the world. This economic meltdown which
began in the middle of the last year and is very much on the high even now; has
taken a massive toll on workers across industry vertical....
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Why Indian Outsourcing Is Miles Ahead Of China And South East Asia
[2009-02-01]
There is no doubt that India is the outsourcing capital of the world. With
over 1500 outsourcing firms in India providing small, medium and large scale
outsourcing functions to companies abroad, India is in an enviable global
leadership position when it comes to outsourcing.
After the....
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Challenges From US Outsourcing Giants
[2009-02-01]
Business process outsourcing has become an integral part of major
organizations in the West. Offshore
outsourcing helps in saving money and time and offers various types of back
office and front office processing like sales, support, maintenance,....
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Technical Call Center Services
[2009-02-01]
India is a leading provider of offshore, high standard, quality technical
support through strategic call center services to the world.
These include site technical support, network support, product and software
application services, and pre- and post-sales and technical helpdesk se....
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A Lowdown On Call Centers In India
[2009-02-01]
For most of the clients sitting far away in the US and UK; call centers in
India still represent seedy, "kind of weird", jagged out rooms filled with young
"wannabes" who are getting paid to attend to calls in American accents inside a
dingy call center. Like most notion....
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Medical Call Centers In India
[2009-02-01]
Some of the most established names in the medical health arena in US and UK have established their call centers in India to serve their patients better and streamline access to healthcare. The idea of medical call centers has.... Continue Reading |
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The Pros And Cons Of Outsourcing
[2009-02-01]
Outsourcing in simple terms is sub letting a part of your work to another company which has an expertise in that field and paying them for the work done. Outsourcing is primarily done for two reasons. First and foremost for saving costs and secondly because sometimes a talent or servic.... Continue Reading |
