• Phone Support Services
• Email Support Services
• Chat Support Services
• Back-Office Services
• Per Agent Billing Plan
• Per Minute Billing Plan
• Terms of Service

With the explosion of companies show-casing their products and services for on the Internet, there are now several ways in which an Outsourced Customer Contact Center can assist the web visitors with LIVE customer service. We encourage our clients to open all sources of customer interaction to make the most of your web presence. Outsourced Call Centers offer a unique advantage of adding additional customer contact channels without adding cost and efforts.

With Live Chat Support, when a web visitor seeks assistance, a reactive text chat session is initiated by clicking on a link. The customer support executive interacts with the web visitor, understands the requirements, resolves the query and closes the interaction. Alternately, based on the requirements and on predefined parameters the customer support executive could also trigger a proactive chat session with the web visitor.

Both these approach ensure that the every prospect visiting your website gets assistance and support which separates you from your competition.

Power tools like Page Pushing and Web Linking helps the customer support executive to deliver precise solutions to the web visitors, with a reactive or proactive mode of collaboration.

• Web visitors locate the desired product or service information within your website
• Understand the visitors requirements and quickly suggest the available options.
• Suggest complementing products and services to those already ordered.
• Finish a customers incomplete order
• Assist in completing credit card transactions
• Provide a reliable source of first-hand information of your products and services.

• Our support executives assist customers from any location, at any time.
• Real time Customer interaction, similar to traditional modes of communications.
• Possible to interactively display additional information via "pushing" of web pages.
• Dramatically transform the customer experience and shorten the selling process.
• Opportunity for extensive cross selling based on customer queries.
• Customers get instant response and need not wait for your email responses.
• Real-time chat provides a human alternative to an otherwise mechanized e-world.
• Converts visitors into buyers. Human interaction speeds up purchases decisions.
• Proactively prevents your customers from abandoning their shopping carts.
• Provides you with invaluable up-selling and cross-selling opportunities.
• One of the best ways of providing LIVE offshore technical support is Live chat.

• Prospecting
• Campaign management
• Lead generation and fulfillment

• Website navigation
• Event registration and other services
• Polling and opinion services
• Pre, post sales enquiry processing

• Trouble shooting
• Complaint registration
• Technical Support