Call Center Outsourcing

At Ramshyam, our call center management maintains high standards, and continually observes agents to ensure that customers' problems and queries are dealt with promptly, efficiently and pleasantly.

Call Center Outsourcing

Ramshyam understands that companies looking to use call center outsourcing need to know that customers feel as if they are dealing directly with them. Customers quickly realize if they are talking to a satellite office that has little interest in their problems. Customer satisfaction is achieved by far more than merely providing an understanding voice, apparent concern, and acting as no more than a messaging service. Companies require provision of a range of services so that customers are answered directly by competent call center staff. This saves their own staff time and costs, and enhances their reputation. Ramshyam offers those services and cost savings.

Call Center Services

There are obvious services that all customers expect, such as technical support, a help desk, (or both), and billing and account information. Many companies, however, having seen the savings achieved by call center outsourcing on these aspects of their business, have progressed from simple call center solutions to using call centers for more of their day-to-day administration and sales. Ramshyam's call center customer services include enquiries on product ranges, and taking responsibility for accepting and processing all orders, including pre- and post-sales enquiries and order completion. These are just two call center solutions for business requirements that we offer. Corporations have also found that, apart from saving costs, our call centers can add value. By cross-selling and up-selling, call center personnel effectively become 'their' sales personnel, informing customers what other products are available from the catalog of 'their' company, or the product that would best suit the customer for a specific purpose. Our agents not only 'sell' the company to its customers, but also its products.

Inbound Call Center

Call Center Ramshyam is dedicated to never leaving your client on the phone without an answer. Inbound call centers must answer calls quickly and efficiently, or they will compound the customer's feelings towards 'their' company, and that will eventually lose them their own corporate client. Ramshyam, a long-established inbound call center, is very motivated to answer calls promptly, and at any time of the day or night; 24/7/365 is the basic formula for the credibility of a competent call center. That motivation and formula have made Ramshyam successful for many years.
Ramshyam employs teams of dedicated call center agents to enhance that formula, answering queries directed to them on specifically allocated numbers. Experienced automatic voice response machines, which sieve customer enquiries so that they are answered by the appropriate department are ok, but for an exasperated customer who has been drilling down an options menu too long, "Please select option 42" may be too much. They need answering. Ramshyam's experienced call centers pre-empt any negative response from a customer by avoiding customers having to transfer from option to option or team to team. Instead, Ramshyam's call centers route them to a dedicated, human response as quickly and as efficiently as possible.