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Per Minute Billing Plan
Call Center Ramshyam offers the best mix of high quality Customer Support Service at lowest rates in the industry.
Our advanced infrastructure coupled with highly skilled & experienced Call Center Operators offer best in class services to manage and grow your business.
Q. How do we train your agents?
This is specific to client engagement. We require you to provide us with all possible information regarding your products & services.
Suggested sources of information are product manuals, website, FAQ, knowledgebase, previous questions and answers. We follow Train-The-Trainer approach. Our Floor Managers get trained first and then imparts training to the agents. During the initial training period we exchange emails & discuss matters over conference calls with you team and ensure complete understanding of your business. This generally takes 2-5 days. During the training program agents are comprehensively trained & made aware of your business process and expected deliverables. The overall thrust is on offering excellent quality of services, which must add value to your business.
Q. How will our phone calls reach you?
We will provide you with a VoIP based local phone number of your area ($20 per month with 2 concurrent channels). You simply need to forward your incoming calls to this local number. Thats it. The calls will reach our Contact Center without any long distance charges.
Q. What is the contract period?
The minimum contract period is One Month. You can discontinue our services any time by informing us one month in advance.
Q. How do we pay you?
You can pay us via Bank Wire transfer or Paypal. For Paypal payments 7% processing fee applies.
For amounts less than US$ 500, clients generally prefer to pay by Paypal. Feel free to send the payment via any mode, as per your convenience. Q. Do you work in our time zone?
Our contact center operates 24/7. We offer services in all time zones. The PER MINUTE plan is available during 9am-5pm MST, Mon-Fri.
Q. How soon can the services go live?
Its takes 1 week after receipt of payment to go live.
Q. What kind of reports do you offer?
After every call, the agent will input the details of the call in our web based Call Log Manager.
You will have access to this application and you will get an email with call summary for every call. Q. Can your agents use our Live Chat / Help desk application ?
Yes, our agents can use any Live Chat / Help Desk application you have. If you do not have a Live Chat application, we recommend www.providesupport.com
Q. What languages do you support?
Currently our services are available in English language only.
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