Call Center Services, Call Center Service

Our Services

Ramshyam provides a comprehensive and best-in-class suite of value-based offshore outsourcing solutions that are built upon its strong process, domain and people management expertise. Some of the offshore services we offer are:

aOrder Taking Services
aCustomer Support Services
aProduct Support Services
aApplication Support Services
aIT Support Services

aData Processing
aPre-sales Support
aPost-sales Support
aLive Receptionist
aTechnical Support

aBilling & Financial Services
aInquiry Handling
aPayment Processing
aPayroll Processing
aBack Office Services

To effectively deliver excellent quality of support service we strongly believe in having the right processes in place.
Our support delivery processes heavily depends on the following parameters.

Knowledge Management
Creating accurate & updated knowledge base is critical to successful offshore call center services.

We start with analyzing customer queries and creating standard answers needed for all channels of support.
We regularly analyze & ensure that customers receives quick responses in warm style & tone.
We maintain an updated knowledgebases ensuring information provided to customers is always accurate and current.

Customer Analysis
Constant interaction with customers always provides companies with useful insights into their buying patterns and behavior.

We track and compile customer feedbacks - both positive and negative, using various tracking tools.
A complete analysis of feedback is performed & presented on a periodic basis (weekly / monthly).
We ensure that our clients have all the information to better understand their position in the industry.

Guaranteed Performance
We are committed to meeting your SLA within the first week of program launch.

We have best technology that enable seamless transfer of calls and enable high quality of customer contact.
QoS parameters like response time, hold time & agent occupancy are drafted in close conjunction with our clients.
We assess our performance against QoS and try to better them delivering customer satisfaction & business growth.