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Our Infrastructure
Call Center Ramshyam has the best in class infrastructure.
IT & Telecom Infrastructure:
- Best in class Desktops, Servers, Networking equipments etc.
- 24/7 in-house support team & established escalation process.
- Monitoring & failure notification via e-mail and SMS.
- Adequate inventory of spares maintained in-house, ensure minimum downtime.
- On-demand Broadband Internet Connectivity from multiple ISPs.
- Telephone lines from multiple telecom providers.
- Telecom infrastructure is a mix of Fixed Wired & Wireless, GSM & CDMA.
- Constant review of rapidly changing technology resources.
Physical Security
- Cameras for monitoring
- Premises are guarded 24x7 by security guards.
- Fire alarms, smoke detectors etc.
Network Security
- Firewall & Intrusion Detection Systems.
- Secured V-LAN for Separate Clients
- VPN for remote access to senior personnel & clients.
- Antivirus and Anti-Spy protection
- Constant review of security policy.
- Complete security of all kinds of data.
- Daily backup and offsite storage at different secure locations
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