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We
offer Linux support & maintenance services for from the simplest
single server environment to the most complex multi-location, multi-server
environment. Our senior technical staff have ample expertise and
experience to maintain mission critical networks with 99% uptime.
Our System Maintenance Guidelines and
Service Level Agreements are briefed below. All are contract are yearly based, with quarterly payment schedules. We also provide onsite
& remote 24 x 7 system monitoring and administration. For details, see
below.
General ad-hoc support queries can be
addressed to our support staff on a time and materials basis (an hourly or
per-task rate would generally apply).
| Server
Maintenance Agreement |
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This
service level includes pro-active system management services,
regular software update service, the provision of 24 x 7 monitoring
and alerts service for system downtime / failure as well as access
to our specialized consulting services (at standard time and
materials rates). In detail, this service offers that:
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Systems will be remotely
monitored on a daily basis ( Mon - Fri ) for basic Server
health, including things like: backups, disk capacity, signs of
hacker activity, mail spools, log rotations, memory status,
system process management etc.
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Systems will be kept up to date
with appropriate bug fixes from the published OS vendor errata.
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Systems will have the operating
system upgraded when appropriate. We will only do this with
substantial consultation with the Client
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Operational problems with
installed software will be addressed so long as problems
pertains to standard software.
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| Silver
SLA Support Contract |
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This
support contract offers all of the same services as offered by the
Server Maintenance Agreement, and extends it to include a 4-hour
response service on occasions of server or system problems. This
means that during business hours (9:00am to 6:00pm) our support team
will respond to Client's requests for assistance with software and
operating systems faults on servers covered by this agreement,
within 4 hours of receipt of request by Phone / Fax.
This support agreement is intended
to offer the Client a degree of assurance that assistance in the
resolution of software related server / system failures and problems
will be attended well on time. Also included is an open-ended
technical advice limited to existing services running on the server
or as detailed in the contract. |
| Gold
SLA Support Contract |
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This
support contract offers all of the same services as offered by the
Server Maintenance Agreement, and Standard Service Level Agreement,
and extends it by reducing the service level response time to 2 hour
response service, on occasions of server or system problems. This
means that during business hours (9:00am to 6:00pm) our support team
will respond to Client's requests for assistance with software and
operating systems faults on servers covered by this agreement,
within 2 hours of receipt of request by Phone / Fax.
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| Platinum
SLA Support Contract |
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This
support contract offers all of the same services as offered by the
Server Maintenance Agreement, and Standard Service Level Agreement,
and extends it by reducing the service level response time to 0 hour
response service, on occasions of server or system problems. This
means that during business hours (9:00am to 6:00pm) our support team
will continuously monitor the server for any software and operating
systems faults covered by this agreement.
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| Advantages to you include: |
- Proactive server management and support through our leased Internet connection
- Systems are not dependent on your technical staff, who may have limited technical expertise.
- Free from problems associated with job-hopping employees.
- Adaptation of our Server management procedures and techniques for your network
- Our in depth knowledge of emerging industry trends and standards
- A high degree of immediate technical competency being made available to your organization.
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| Our core areas of expertise are: |
- Linux Installation, configuration, administration & repairs.
Kernel modification, repairs and compiling
Various services like Qmail, Sendmail, Postfix, Exim, Squid, Samba, Apache, Databases, DNS etc.
- All aspects of network security
- Network planning, topology and system security designs
- Client/server architectures and applications
- Configuration of routers, terminal servers, and host integration
- Internet expertise and firewalls
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